Change is hard.
Blog Posts
This may seem too simple to even mention, but I’m going to say it anyway:
Topics: Organizational Systems, Customer Service
There may be industries out there where employee turnover isn’t a problem, but retailing certainly isn’t one of them. Finding, hiring and retaining good staff is one of the biggest challenges that retailers face, and many owners and managers get discouraged by how hard it is—regardless of the economy. One of the most frustrating situations is hiring a new staff person, only to have them quit a month or two later. At that point we’ve usually invested a lot in terms of training but haven’t really gotten much back in terms of productivity—certainly a negative bottom-line impact. Therefore, making improvements to our interviewing and hiring systems (and then making sure that our managers are trained in how to use those systems) is a very good bottom-line investment.
Topics: Organizational Systems
When the holiday season rolls around, most of us have the 'Busy Dial' turned up to 10, or even 20 on some days.
Topics: Organizational Systems
We’ve got another acronym to add to your repertoire. We think it’s a game changer, quite honestly. Are you ready for it?
Topics: Organizational Systems
We've written a guide for creating successful promotions and while we believe that successful promotions should be fun, they must also sell product. Here are a dozen techniques that can contribute to increased awareness and sales:
Topics: Organizational Systems
