We all know service is important—right? We’d be surprised if there were a company left in the US which hasn’t incorporated some version of “the customer is always right” into its employee handbook. Every politician and business leader can quote statistics about the pros and cons of the relentless move towards a “service economy.” And service is the topic most requested by clients who want ZingTrain to speak or work with their organization. On the other hand, many people feel that the level of customer service that they receive as customers is lower than ever.
Zingerman’s didn’t invent the idea of Servant Leadership - we learned our approach from Robert Greenleaf and have adapted his thoughts, along with the thoughts of many other leaders we’ve admired, into our approach to Servant Leadership. The basic idea of servant leadership is that, first and foremost, we are here to serve the organization. The higher we move up in the organization, the more people we are there to serve, not the more people who are there to serve us.