Joanie Hales

Recent Posts

How to Handle a Customer Complaint

Posted by Joanie Hales on 10/31/18 10:00 AM

Do you like handling customer complaints? Why or why not?

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Topics: Customer Service

The Pros and Cons of Servant Leadership

Posted by Joanie Hales on 6/28/18 2:03 PM

Zingerman’s didn’t invent the idea of Servant Leadership - we learned our approach from Robert Greenleaf and have adapted his thoughts, along with the thoughts of many other leaders we’ve admired, into our approach to Servant Leadership.  The basic idea of servant leadership is that, first and foremost, we are here to serve the organization. The higher we move up in the organization, the more people we are there to serve, not the more people who are there to serve us.

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Topics: Leadership

Your Guide to Training

We're glad you're here.

Enjoy the nuggets of wisdom, techniques, tips, and insights we've gathered from sharing the Zingerman's unique approach to business for over 20 years. We've offered training to thousands of people on topics like customer service, leadership, visioning, open-book management, among many others, and we plan to share as much of that insight we've gathered from doing so with you here.

Linger. Read. Assimilate. Participate. 

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Recent Posts