Elnian Gilbert

Before I get too far into this blog post about how to write a vision, it feels appropriate to share a vision of what success looks like for this blog post.  Here goes:

Topics: Visioning

In the Servant Leadership workshops we teach, we often lead in to the content we’ve adapted from Robert Greenleaf by asking the group:

Topics: Leadership

"You can say ‘no’ to customers!”  feels like an outrageous thing to advocate, especially when your organization is known for delivering great customer service...

Topics: Customer Service

One of the most common questions we get asked as trainers is:

Topics: Customer Service