Elnian Gilbert

Elnian is a trainer at ZingTrain, teaching 2-day seminars at ZingTrain in Ann Arbor as well as on the road, where she teaches Zingerman's approach to business to organizations of all sizes and industries. Her favorite part about her job is connecting people with the tools and resources that will make their work, and life, easier and more productive! When she's not working, Elnian is a voracious reader—she reads fiction, almost exclusively, and she loves to binge a good mystery series. She welcomes any recommendations!

Recent Posts

Just Say no! Because sometimes, it's the right thing to do...

Posted by Elnian Gilbert on 8/30/18 4:34 PM

"You can say ‘no’ to customers!”  feels like an outrageous thing to advocate, especially when your organization is known for delivering great customer service...

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Topics: Customer Service

Why is customer service training important?

Posted by Elnian Gilbert on 6/14/18 12:14 PM

One of the most common questions we get asked as trainers is:

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Topics: Customer Service

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Enjoy the nuggets of wisdom, techniques, tips, and insights we've gathered from sharing the Zingerman's unique approach to business for over 20 years. We've offered training to thousands of people on topics like customer service, leadership, visioning, open-book management, among many others, and we plan to share as much of that insight we've gathered from doing so with you here.

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