Blog Posts

The Pros and Cons of Servant Leadership

Posted by Joanie Hales on 6/28/18 2:03 PM

Zingerman’s didn’t invent the idea of Servant Leadership - we learned our approach from Robert Greenleaf and have adapted his thoughts, along with the thoughts of many other leaders we’ve admired, into our approach to Servant Leadership.  The basic idea of servant leadership is that, first and foremost, we are here to serve the organization. The higher we move up in the organization, the more people we are there to serve, not the more people who are there to serve us.

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Topics: Leadership

Why is customer service training important?

Posted by Elnian Gilbert on 6/14/18 12:14 PM

One of the most common questions we get asked as trainers is:

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Topics: Customer Service

Liked Best, next time (LB/NT): a powerful, easy-to-use tool for feedback and reflection

Posted by Emily Sandelands on 5/22/18 3:00 PM

We’ve got another acronym to add to your repertoire. We think it’s a game changer, quite honestly. Are you ready for it?

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Topics: Organizational Systems

Zingerman's 6 Steps to Running a Great Meeting

Posted by Maggie Bayless on 5/14/18 1:00 PM

“Not ANOTHER meeting?!”

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Topics: Organizational Systems

12 ways to build successful promotions

Posted by Ari Weinzweig on 5/1/18 10:00 AM

We've written a guide for creating successful promotions and while we believe that successful promotions should be fun, they must also sell product. Here are a dozen techniques that can contribute to increased awareness and sales:

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Topics: Organizational Systems

Your Guide to Training

We're glad you're here.

Enjoy the nuggets of wisdom, techniques, tips, and insights we've gathered from sharing the Zingerman's unique approach to business for over 20 years. We've offered training to thousands of people on topics like customer service, leadership, visioning, open-book management, among many others, and we plan to share as much of that insight we've gathered from doing so with you here.

Linger. Read. Assimilate. Participate. 

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