Blog Posts

Why Write a Company Vision and How to Get Started

Posted by Maggie Bayless on 7/29/19 3:29 PM

It’s January 1, 2025 and your business has been quite successful.  What do you see, hear, smell and feel going on around you that is evidence of that success?  If you can describe that scene, you’ll have a vision of greatness for your organization - an incredibly powerful tool to get everyone working together and moving in the same direction.

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Topics: Visioning

How to Give Great Customer Service Over the Phone

Posted by Joanie Hales on 7/26/19 9:44 AM

You’ve probably spent some statistically significant portion of your life on the phone. You know how to pick up the phone, basic phone manners, and how to hang up. We’re all, most likely, perfectly capable of picking up a phone and talking into it...

But we also need to learn to take the art of telephone service seriously. At Zingerman’s, we do millions of dollars of business a year on the telephone so it's imperative that we give the best, most professional service possible whenever we are on the phone.

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Topics: Customer Service

5 Elements of Building an Organizational Culture

Posted by Ari Weinzweig on 7/15/19 4:08 PM

We are often asked, “How did Zingerman's build this great group of people? How do you get people to care and have such a good time at work?"

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Topics: Visioning, Organizational Culture

New to Visioning? Read This First...

Posted by Ian Gurfield on 6/25/19 9:42 AM

Ian Gurfield, Co-Founder of Ian's Pizza, is a long-time client and dear friend of ZingTrain.

Below, he shares how he came to learn about Visioning, what the process of writing his first Vision was like and the impact it's had on his business. And be sure to scroll down to to the end of this post to see his January 2018 Vision realized... it involves delicious Italian pizza!

Check it out below and prepared to be inspired!


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Topics: Visioning, Training, Case Study

ZingTrain Celebrates 25 Years!

Posted by Emily Sandelands on 6/7/19 2:07 PM

 

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How to Write a Vision of Success

Posted by Elnian Gilbert on 5/30/19 1:03 PM

Before I get too far into this blog post about how to write a vision, it feels appropriate to share a vision of what success looks like for this blog post.  Here goes:

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Topics: Visioning

A Beloved Third-Generation Ann Arbor Business Writes a Vision of Greatness for Grand Reopening

Posted by Emily Sandelands on 5/14/19 12:55 PM

Ask any Ann Arborite where to find a pair of shoes that are as comfortable as they are stylish, complete with a truly enjoyable shopping experience, and it’s more-than-likely that you’ll be guided to MAST Shoes.

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Topics: Visioning, Training, Client Story, Case Study

Tips for Strategic Merchandizing

Posted by Ari Weinzweig on 4/29/19 12:05 PM

This may seem too simple to even mention, but I’m going to say it anyway:

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Topics: Organizational Systems, Customer Service

How to Hire for Positive Bottom-Line Results

Posted by Maggie Bayless on 4/18/19 5:00 PM

There may be industries out there where employee turnover isn’t a problem, but retailing certainly isn’t one of them. Finding, hiring and retaining good staff is one of the biggest challenges that retailers face, and many owners and managers get discouraged by how hard it is—regardless of the economy.  One of the most frustrating situations is hiring a new staff person, only to have them quit a month or two later. At that point we’ve usually invested a lot in terms of training but haven’t really gotten much back in terms of productivity—certainly a negative bottom-line impact.  Therefore, making improvements to our interviewing and hiring systems (and then making sure that our managers are trained in how to use those systems) is a very good bottom-line investment.

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Topics: Organizational Systems

How to Lead When You're Not a Leader

Posted by Elnian Gilbert on 3/28/19 5:11 PM

In the Servant Leadership workshops we teach, we often lead in to the content we’ve adapted from Robert Greenleaf by asking the group:

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Topics: Leadership

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Enjoy the nuggets of wisdom, techniques, tips, and insights we've gathered from sharing the Zingerman's unique approach to business for over 20 years. We've offered training to thousands of people on topics like customer service, leadership, visioning, open-book management, among many others, and we plan to share as much of that insight we've gathered from doing so with you here.

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