Blog Posts

Tips for Strategic Merchandizing

Posted by Ari Weinzweig on 4/29/19 12:05 PM

This may seem too simple to even mention, but I’m going to say it anyway:

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Topics: Organizational Systems, Customer Service

How to Hire for Positive Bottom-Line Results

Posted by Maggie Bayless on 4/18/19 5:00 PM

There may be industries out there where employee turnover isn’t a problem, but retailing certainly isn’t one of them. Finding, hiring and retaining good staff is one of the biggest challenges that retailers face, and many owners and managers get discouraged by how hard it is—regardless of the economy.  One of the most frustrating situations is hiring a new staff person, only to have them quit a month or two later. At that point we’ve usually invested a lot in terms of training but haven’t really gotten much back in terms of productivity—certainly a negative bottom-line impact.  Therefore, making improvements to our interviewing and hiring systems (and then making sure that our managers are trained in how to use those systems) is a very good bottom-line investment.

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Topics: Organizational Systems

CASE STUDY: Zingerman's Business Practices Have Gone to the Cats and Dogs!

Posted by Emily Sandelands on 3/19/19 3:15 PM

 

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Topics: Organizational Systems, Customer Service, Visioning, Training

When Things Get Hectic... Appreciate!

Posted by Emily Sandelands on 11/29/18 4:55 PM

When the holiday season rolls around, most of us have the 'Busy Dial' turned up to 10, or even 20 on some days.

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Topics: Organizational Systems

Liked Best, next time (LB/NT): a powerful, easy-to-use tool for feedback and reflection

Posted by Emily Sandelands on 5/22/18 3:00 PM

We’ve got another acronym to add to your repertoire. We think it’s a game changer, quite honestly. Are you ready for it?

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Topics: Organizational Systems

Zingerman's 6 Steps to Running a Great Meeting

Posted by Maggie Bayless on 5/14/18 1:00 PM

“Not ANOTHER meeting?!”

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Topics: Organizational Systems

12 ways to build successful promotions

Posted by Ari Weinzweig on 5/1/18 10:00 AM

We've written a guide for creating successful promotions and while we believe that successful promotions should be fun, they must also sell product. Here are a dozen techniques that can contribute to increased awareness and sales:

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Topics: Organizational Systems

Your Guide to Training

We're glad you're here.

Enjoy the nuggets of wisdom, techniques, tips, and insights we've gathered from sharing the Zingerman's unique approach to business for over 20 years. We've offered training to thousands of people on topics like customer service, leadership, visioning, open-book management, among many others, and we plan to share as much of that insight we've gathered from doing so with you here.

Linger. Read. Assimilate. Participate. 

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